Privacy Policy

This Privacy Policy explains how the WMS application ("WMS", "Application", "we", "us", or "our") collects, uses, stores, and protects information when you use our Warehouse Management System.

The Application is intended for authorized employees, administrators, warehouse personnel, customers, and other users associated with the organization operating the WMS.

By accessing or using the Application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how the Application is used, we may collect the following information.

1.1 Account Information

• Name
• Email address
• Mobile number
• Username or employee ID
• User role and permissions
• Organization/company information
• Login and authentication information

1.2 Warehouse and Business Data

The Application may process operational information entered by authorized users, including:

• Gatepass information
• Goods Receipt Notes (GRN)
• Inward and outward records
• Product and inventory information
• Carton and batch information
• Warehouse locations
• Rack, zone, dock and location information
• Supplier information
• Customer information
• Tenant information
• Invoice-related information
• Dispatch and shipment information
• Stock movement records
• Tariff and billing-related information
• Reports and MIS data

1.3 Device and Technical Information

When you use the Application, certain technical information may be collected automatically, such as:

• Device model
• Operating system and version
• Application version
• IP address
• Device identifiers where required
• Error logs
• Crash information
• Login and session information

2. Location Information

The Application may request access to device location where location-based functionality is required by the organization's warehouse operations.

Location information may be used for purposes such as:

• Recording attendance or operational activity
• Verifying the location of authorized activities
• Supporting warehouse or delivery operations
• Providing location-based functionality

The Application will only request location access when required by an enabled feature or organizational workflow.

3. Camera and File Access

The Application may request access to the device camera or files when required for business operations.

Camera access may be used for:

• Scanning barcodes or QR codes
• Capturing warehouse-related information
• Capturing or uploading documents or images

File access may be used for:

• Importing Excel files
• Uploading operational documents
• Downloading reports or templates

4. How We Use Information

Information collected through the Application may be used to:

• Authenticate users
• Manage user accounts and permissions
• Manage warehouse operations
• Process inventory transactions
• Manage inward and outward operations
• Generate operational reports
• Maintain audit records
• Improve application performance
• Detect and prevent unauthorized access
• Troubleshoot application errors
• Maintain application security
• Provide technical support
• Comply with applicable legal requirements

5. Sharing of Information

We do not sell or rent personal information to third parties.

Information may be shared with or accessed by:

• The organization operating the WMS
• Authorized administrators
• Authorized employees and users
• Service providers required to operate the Application
• Hosting, infrastructure, security, analytics, or technical service providers, where applicable
• Government or law-enforcement authorities where legally required

Access to business and personal information is restricted according to user roles and permissions.

6. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized modification
• Accidental loss
• Misuse
• Unauthorized disclosure
• Destruction

Security measures may include authentication controls, role-based access control, secure communication, server-side access restrictions, and appropriate logging.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Information is retained for as long as reasonably necessary to:

• Provide the WMS services
• Maintain warehouse and business records
• Meet organizational requirements
• Resolve disputes
• Maintain audit trails
• Comply with applicable legal and regulatory obligations

8. User Responsibilities

Users are responsible for:

• Keeping their login credentials confidential
• Not sharing their account with unauthorized persons
• Using the Application only for authorized business purposes
• Reporting suspected unauthorized access
• Providing accurate information when required

9. Third-Party Services

The Application may use third-party services for hosting, authentication, notifications, analytics, crash reporting, maps, or other technical functionality.

Where applicable, those services may process limited information according to their own privacy policies and applicable terms.

Third-party services used by a particular deployment may vary depending on the organization and configuration of the WMS.

10. Children's Privacy

The WMS is intended for business and workplace use and is not directed toward children.

We do not knowingly collect personal information from children for independent use of the Application.

11. Data Ownership

Business information entered into the WMS, including warehouse, inventory, customer, supplier, employee, and transaction information, remains subject to the rights and agreements of the organization using the WMS.

Use of the WMS does not transfer ownership of such business information to the Application provider except where required to provide the service or permitted by applicable agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Application, business practices, legal requirements, or security practices.

When changes are made, the updated policy will be made available through the Application or the relevant website.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact the organization or WMS administrator responsible for your deployment.

By using the WMS Application, you acknowledge that you have read and understood this Privacy Policy.